Customer Service Division
Hometown Health Insurance Company
Dear Customer Service
I have a question. I am currently taking medication for a recently developed heart condition. This medication has been prescribed by my doctor and Is covered by my policy through your company. Under the terms of your policy, I am allowed one refill of my prescription once per month at no additional cost.
This last time it was not. Fortune Insurance allows a copayment of $15 for use of generic drugs to fill prescriptions. They charge a sliding scale of up to $45 for name brand drugs. I am guessing my husband did not notice the charge when he picked up the prescription for me. I do not like paying for pretty little pills and fancy TV advertising.
During the coming month of November, myself and other family members will be taking a European vacation and plan to be out of the United States for up to three months. My question is this; how does this affect my policy; and how would this affect my getting refills of my medication? Please advise at your earliest convenience.
Thank you for your time in dealing with this concern.