Every so often, you may find an order which is unusual or requires additional materials in your correspondence because of the nature of the goods or the client's requirements.
These goods may require specially constructed packaging, refrigeration, or other handling. In many cases these special orders relate to contractual obligations.
When placing a special order, it is necessary to stipulate your special conditions for that order.
These conditions are terms of trade, and in some cases relate to insurance concerns and your own liabilities.
You can be held responsible for failure to take due care of goods under your control.
Hazardous goods, like chemicals, are also covered by law, and failure to follow proper handling procedures may be an offence.
When placing your special order:
The example below is a particularly difficult order, relating to shipment and handling of a hazardous chemical. The letter to the intending supplier requires them to comply with laws, certify the condition of containers, and show evidence of proper business insurance for the order.
Re: Hydrogen Cyanide shipment: Handling requirements
I refer to our phone conversation regarding this shipment, and your offer of service. As requested, please find hereunder our requirements for handling these materials.
Please be advised that if you accept the order the following terms of business will apply:
Hazardous Chemicals Act 1997.
Shipment safety will comply with all requirements of the Hazardous Chemicals Act 1997, without exception.
Please note: No exceptions or amendments to these requirements will be considered.
If you have any questions or require further information, please contact me directly.