Examples for business, study, careers, love, and more...
Examples :: Business Letters :: Letter stating decision for non payment of refund

Letter stating decision for non payment of refund (retail)

Under commercial and consumer law, refunds for retail merchandise are payable in statutorily defined circumstances.

It is important that your decision for payment of a refund is correct according to law.

Consumers have the legal right to contest non refunds.

The example below relates to a disputed refund, in which the electrical retailer has decided the refund is not payable.


Your reference
Our reference


Request for refund Bell Blender Model BB001

I refer to your recent phone call requesting a refund of the price of an electric blender.

I regret to inform you it has been decided to refuse this request on the following grounds:

  • The merchandise was internally damaged.
  • Wiring had been removed from the unit.
  • Blades showed signs of impact damage.
  • The blender appears to have been tampered with after purchase.

Under commercial law, refunds for goods may be claimed if they are initially purchased in a defective condition, and / or not suitable for the purpose for which they were bought.

Tampering with merchandise is not permitted by law.

Under these circumstances no refund is payable.

Your comments regarding the matter have been noted, but this decision is final. No further consideration will be given to this claim for refund.

You may if you wish seek legal advice or consult the appropriate government agency regarding any further action you may wish to pursue. Yours sincerely



Please note:

  • This text is intended for advisory and guideline purposes only.
  • Any business letter can become a legal document, so check your content properly before issuing.
  • Any executable or statutorily defined document should be checked for compliance with legal requirements, and you should seek legal advice regarding its contents.