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Examples :: Business Letters :: Complex correspondence reply letter layout example

Complex correspondence reply letter layout example

It is a fact that some correspondence is extremely complex, and letters in reply are equally complex.

That can cause real problems for businesses. Not only is the letter itself complex, and often lengthy, the layout of the letter can be difficult.

It isn't cost effective to deal with complex correspondence on an ad hoc basis.

You need a systemic approach.

Fortunately, using macros and software, you can simplify the problems greatly, even if you still have to write a book in reply.

The principles are relatively easy:

  1. Lay out the letter in basic headings.
  2. Use subheadings for specifics
  3. Include an index of headings on the first page, if necessary, so the letter is more readable.

Writing the letter

Clarity is the essential requirement for both parties involved in complex correspondence.

It's best to stick to the same descriptions of subjects and terminology as the original letter.

If you've been lucky and the writer was systematic in their letter, you can use the same sequence of topics as in their letter in reply. This makes your letter instantly readable.

Do NOT include extra materials in replies complex correspondence if you can possibly avoid it. List any enclosures in a separate sheet.

The example below is an example of letter structure. As you can see, the headings are set out in generic topics, accounts, policy and contract issues all kept separate from each other. A brief index of headings is given at the start of the letter.


Your reference
Our reference


Approval of construction contract (title of contract)

I refer to your letter of (date) concerning matters arising from the above contract.

Please find attached below:

Contract overview    Page 2

Accounts        Pages 3-8

Policy issues    Pages 9-12

Legal advice   Pages 13-15

Please find also:

Separate list of enclosures of materials related to letter text Pages 1-2

Please contact me immediately if any of the materials described are not received.

Yours sincerely



Please note:

  • This text is intended for advisory and guideline purposes only.
  • Any business letter can become a legal document, so check your content properly before issuing.
  • Any executable or statutorily defined document should be checked for compliance with legal requirements, and you should seek legal advice regarding its contents.