Complaint Letter to Drugstore Chain

Managing Pharmacist
Hometown Community Pharmacies
Hometown WA

Dear Manager

Recently I sent my husband to your Hometown OR store to get a prescription of mine filled. It was for Ulramaxitor.
I have been prescribed this drug regularly over the past two years and the order has always been filled with a generic version of the prescription to save costs. The generic name is disodium hyperglycophosphate. Our family doctor, Dr. Edward Valentine, has always written the prescription with a notation that use of generic equivalents is allowed for this drug.
This last time it was not. Fortune Insurance allows a copayment of $15 for use of generic drugs to fill prescriptions. They charge a sliding scale of up to $45 for name brand drugs. I am guessing my husband did not notice the charge when he picked up the prescription for me. I do not like paying for pretty little pills and fancy TV advertising.

If your pharmacist was out of the generic equivalent he should have notified my husband before filling the prescription. This would have allowed us to wait until a new shipment arrived, or for us to find another pharmacy which had the generic drug.
I am asking Hometown Community Pharmacies for an appropriate refund for the extra charge that the name brand cost us.

Sincerely,
Patricia Henry