After your reminder letters, when it's obvious there's no action regarding payment, you may have to institute collection procedures.
However- There's no harm in sending your first warning as a somewhat more strongly worded reminder.
When advising regarding possible collection procedures:
This example is of a first warning of collection procedures after two previous notices.
Overdue account- First notice of intent to commence collection procedures
If you have already paid this account, please disregard this notice.
I refer to our two previous notices regarding overdue account detailed below.
Please note that our policy is to institute collection procedures upon failure to respond to two reminder notices.
As no response has been received to previous notices, collection procedures for the account detailed below, (including overdue account charges), will be instituted if no response to this notice is received within one calendar month of the date of this notice.
Goods purchased:1 Mega Breeze Air conditioner $699.90
Amount due: $889.90
Overdue account charges $266.96 (15% per month x 2 months)
Total amount payable $1156.86
Important: If you are having difficulty paying this account, it may be possible to schedule payments, or arrange a line of credit, or some other method of addressing your needs.
Please contact us on the above phone number or email if you require further information.