Business to business letter regarding corrections to prices or terms of sale

Any terms of business, if amended, must be notified to your clients in writing.

Failure to do so can be considered misrepresentation.

Any amendments to business terms have to be specified, item by item if necessary. The reasons can be as simple as a few typos in a letter, or a printer's error in a trade catalog.

Your letter can be very simple, as long as all the required materials are provided, without omissions.

Where the amendments are a result of internal error, it's advisable to be particularly careful to check all information prior to issuing corrections. One letter advising of errors may be normal, two can be embarrassing.

Note: Itemization of all matters subject to correction is essential for clarity.

Example:

Addressee
Your reference
Our reference
Contacts

Dear….

Notification of amendments to catalog prices, discounts and terms of sale

I regret to inform you that our Catalog 112 of March 2011 contains several serious errors.

1. The following figures are the correct prices which should have appeared in the original catalog.

Prices	Catalog price stated	Amended price
Item 1	$123	$254
Item 2	$ 450	$ 120
Item 3	$ 100	$120
Item 4	$ 200	$120

2. The following figures are the correct discounts applying to our catalog prices:

Items	Discount stated	Actual discount
Item 1	10% per thousand	5% per thousand
Item 2	10% per thousand	Nil
Item 3	5% per hundred	Nil
Item 4	5% per thousand	10%

Terms of sale

Items	Terms stated	Actual terms
Item 1	Free delivery	Delivery payable
Item 2	Free thermos	Free computer case
Item 3	Free delivery	Delivery payable
Item 4	Second item free	No offer applicable

We sincerely apologize for any inconvenience caused to our customers by these errors.

In view of the obvious mistakes, we undertake to honor all orders under the terms given in the catalog to the date of this letter.

Disclaimer

Please note:

This text is intended for advisory and guideline purposes only.
Any business letter can become a legal document, so check your content properly before issuing.
Any executable or statutorily defined document should be checked for compliance with legal requirements, and you should seek legal advice regarding its contents.