Any terms of business, if amended, must be notified to your clients in writing.
Failure to do so can be considered misrepresentation.
Any amendments to business terms have to be specified, item by item if necessary. The reasons can be as simple as a few typos in a letter, or a printer's error in a trade catalog.
Your letter can be very simple, as long as all the required materials are provided, without omissions.
Where the amendments are a result of internal error, it's advisable to be particularly careful to check all information prior to issuing corrections. One letter advising of errors may be normal, two can be embarrassing.
Note: Itemization of all matters subject to correction is essential for clarity.
Notification of amendments to catalog prices, discounts and terms of sale
I regret to inform you that our Catalog 112 of March 2011 contains several serious errors.
1. The following figures are the correct prices which should have appeared in the original catalog.
|Prices||Catalog price stated||Amended price|
|Item 2||$ 450||$ 120|
|Item 3||$ 100||$120|
|Item 4||$ 200||$120|
2. The following figures are the correct discounts applying to our catalog prices:
|Items||Discount stated||Actual discount|
|Item 1||10% per thousand||5% per thousand|
|Item 2||10% per thousand||Nil|
|Item 3||5% per hundred||Nil|
|Item 4||5% per thousand||10%|
Terms of sale
|Items||Terms stated||Actual terms|
|Item 1||Free delivery||Delivery payable|
|Item 2||Free thermos||Free computer case|
|Item 3||Free delivery||Delivery payable|
|Item 4||Second item free||No offer applicable|
We sincerely apologize for any inconvenience caused to our customers by these errors.
In view of the obvious mistakes, we undertake to honor all orders under the terms given in the catalog to the date of this letter.