Every so often, you receive poor service from another business. You're obliged to complain about your treatment by someone else's staff or their quality of professional service.
A complaint can damage your business relationship, but so can the grounds for the complaint.
Some people don't know how to complain effectively.
They either garble the complaint, or make it sound trivial by being too diplomatic to make their points properly.
You need to make a case for your complaint.
A few pointers:
Ask yourself some questions:
When writing a complaint, be specific:
The example below spells out the problems, the circumstances, and what the complainant wants done regarding the complaint.
Complaint regarding offensive behavior of your staff
Please be advised that at 9 AM on the 10th of January 2009, a member of my staff contacted your office concerning an overdue delivery of materials (Order 09/2445).
An unidentified male staff member of your firm became abusive, refused to discuss the order, and hung up after swearing at our staff member.
You are hereby notified this behavior will not be tolerated.
The following matters regarding this complaint must be addressed by close of business on 19th January 2009, without fail:
Any failure to comply with these requirements will result in legal action being taken against your firm concerning Order 09/2445.
No further correspondence will be issued regarding this matter, and if the above conditions are not met legal action will commence without further notice.