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| Personal information |
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| Surname(s) / First name(s) | | | Marsha, Anne Sasha |
| Address(es) | | | 32, Louvre Street, SO15 Y23, Southampton, England |
| Telephone(s) | | | +44 123 45 67 89 00 | Mobile: | | +44 123 45 67 89 00 |
| Fax(es) | | | +44 123 45 67 89 00 |
| Fax(es) | | | +44 123 45 67 89 00 |
| E-mail(s) | | | asmarsha@example.com |
| Nationality(-ies) | | | British |
| Date of birth | | | 1.25.1980 |
| Gender | | | Female |
| Desired employment / Occupational field | | | Computer Hardware Technician |
| Work experience | | | |
| Dates | | | October 2000 - Present |
| Occupation or position held | | | Computer Repair Technician |
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| Main activities and responsibilities | | | Repair, Install and replace various computer parts and peripherals.
Performed regularly scheduled maintenance on all computer hardware.
Schedule repair and maintenance visits without disrupting normal business practices.
Order and maintain a supply of replacement parts and hardware.
Research and develop a knowledge of hardware companies and products available.
Remove and properly dispose of old hardware and computer equipment.
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| Name and address of employer | | | Hartfield Business Offices New York City, New York 10292
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| Type of business or sector | | | Business Office complex |
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| Dates | | | March 1993 - October 2000 |
| Occupation or position held | | | Computer Consultant and Hardware Tech |
| Main activities and responsibilities | | | Maintenance and repair of all electronics hardware within the building.
Installation of all hardware equipment and troubleshooting.
Responsible for assisting other employees with all hardware issues and problems.
Research and assist in purchase of hardware equipment.
Train employees on how to use equipment when necessary.
Select and install software packages onto company computers.
Build and maintain company servers and Networking systems.
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| Name and address of employer | | | Reynolds & Harper International New York City, New York 10274
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| Type of business or sector | | | Legal Representation and Consulting Firm |
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| Dates | | | August 1990 - March 1993 |
| Occupation or position held | | | Desktop Support Technician |
| Main activities and responsibilities | | | Recieve trouble tickets through automated computer system.
Call clients and attempt to resolve problem through phone support, remote support, or through e-mail instructions.
Interact with clients directly(in their office or work site) to resolve the problem if necessary.
Responsible for responding and fixing all issues within a timely manner.
Assist other Desktop Support Technicians with difficult problems.
Add undocumented fixes into the Technical knowledge base in step by step easy to replicate instructions.
Responsible for maintaining detailed service records and logs.
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| Name and address of employer | | | TriStar Radio Production
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| Type of business or sector | | | Radio broadcasting and Advertising |
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| Education and training | | | |
| Dates | | | September 1986 - December 1990 |
| Title of qualification awarded | | | Master of Science in Information Systems |
| Principal subjects / occupational skills covered | | | Computer and Hardware Operations |
| Name and type of organisation providing education and training | | | New York University - Graduate School of Arts and Science. 6 Washington, Square North, 4th Floor New York, New York 10003
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| Level in national or international classification | | | State University
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| Dates | | | June 1982 - July 1986 |
| Title of qualification awarded | | | Bachelor of Science - Computer Science |
Principal subjects / occupational skills covered.
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Computer Systems Organization |
| Name and type of organisation providing education and training | | | New York University - College of Arts and Science. 6 Washington Square, 4th Floor New York, New York 10003
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| Level in national or international classification | | | State University
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| Personal skills and competences | | | |
| Mother tongue(s) | | | English |
| Other language(s) | | | |
| Self-assessment | | | Understanding | Speaking | Writing | |
| European level | | | Listening | Reading | Spoken interaction | Spoken production | | |
| German | | | C1 | Experienced User | C1 | Experienced User | B1 | Intermediate User | B1 | Intermediate User | A1 | Basic User | |
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| Social skills and competences | | | Excellent leadership skills, I have been responsible for a small team of workers under me for the past 4 years.
Excellent training skills, I have taught people how to use computer hardware and software applications for many years.
Excellent organization and database management skills.
Detailed record keeping skills.
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| Technical skills and competences | | | Extensive knowledge of server and database management.
Highly advanced knowledge of electronics and computing concepts.
Skilled understanding of computer and hardware concepts as it relates to the business environment. |
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| Computer skills and competences | | | 15 years hands-on computer hardware experience.
Strong computer building skills, I maintain an up to date knowledge of the newest computer hardware technology.
I have built and maintained my own personal computer and computer systems for family and friends that were comparable with market home computers.
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| Artistic skills and competences | | | Metalworking and sculpture.
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| Other skills and competences | | | Personal interest in automotive mechanics, have done minor repair work on my own vehicle.
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| Driving licence(s) | | | New York State Drivers License, passenger vehicle.
New York State Motorcycle License.
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| Additional information | | | References available upon request.
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Business Letters 
