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Automotive Specialist Example CV

Personal information    
Surname(s) / First name(s)  Valkarie, Hans
Address(es)  Adenauerstr. 20 A4, Warselen, 52146 Germany
Telephone(s)  +49 (5555) 4 78030Mobile: +49(5555)478038
E-mail(s)  h_valkarie@nomail.commmmm.de
Nationality(-ies)  German
Date of birth  September 1963
Gender  Male
Desired employment / Occupational field  
Work experience   
Dates  October 2000 - present
Occupation or position held  General Manager Repair Department
Main activities and responsibilities  The main responsibilities I am given at Wiemar Mercedies Benz consists of talking with the service advisors, other technicians to plan their work and report the results of their work to the customers I am also responsibile for the scheduling of repair technicians as well as controlling parts inventory and ordering. I have been given the duty of overseeing service and budgetary goals relative to automotive repairs and related service to customers. As General Manager one of my primary goals is to manage, maintain, and build quality customer relationships. As General Manager I am responsible for managing current staff at facility and involved in the selection of new employees; and take great responsibility for providing customers with value, safety, and peace of mind.
Name and address of employer  Wiemar Mercedes Benz
Type of business or sector  Automotive
Dates  July 1990 - October 2000
Occupation or position held  Automotive Repair Supervisor
Main activities and responsibilities  A few of my responsibilities as supervisor included meeting and greeting customers, and answering phones. As the Repair Supervisor I assisted in the setting up of service appointments and made service recommendations and went over all estimates and the maintenance schedule with customers as well as Wrote up all customer service requests. Part of my duties were the daily communications between the technicians and customers where problems with their vehicles were concerned as well as presenting the problems and needs for repair to the customer while explaining the estimate for said repairs. I also was responsible for obtaining parts from numerous suppliers and completed all appropriate paperwork.
Name and address of employer  Heiter Audi, BMW, and Porsche
Type of business or sector  Automotive Maintenance and Repair
Education and training   
Dates  September 1986 - June 1990
Title of qualification awarded  ASE Automotive Repair Certification
Principal subjects / occupational skills covered  Principle studies included: General automotive repair, drive train and engine repair, oscilloscope operation and applications.
Name and type of organisation providing education and training  Dahnken Automotive Technical Institute
Dates  September 1982 - June 1986
Title of qualification awarded  Baccalaureate Degree Business Management
Principal subjects / occupational skills covered  Principle studies included: Automotive technology and certification in 8 different aspects of automotive repair. Secondary studies included Banking, Economics, Finance, and Management.
Name and type of organisation providing education and training  Rheinsdorf University
Personal skills and competences   
Mother tongue(s)  German and Polish
Other language(s)   
Self-assessment  UnderstandingSpeakingWriting 
European level  ListeningReadingSpoken interactionSpoken production  
French  C1Proficient UserC1Proficient UserC1Proficient UserC1Proficient UserC1Proficient User 
Italian  A2Basic UserA2Basic UserA2Basic UserA2Basic UserA2Basic User 
Social skills and competences  Exceptional customer service skills. Good verbal and written communication skills.
Organisational skills and competences  My abilities include supervising a shop planner in the immediate office and a workforce of maintenance technicians. I posess many leadership qualities, excellent communication skills with customers and employees.
Technical skills and competences  I hold an ASE Master Certification in automotive repair for all catagories. I can diagnose the source of problems using electronic scoping and testing equipment and make recommendations for correcting the issue. I am capable of reading and interpreting the output of diagnostic and scoping equipment; and then figuring out how to fix problems once they're diagnosed with the use of manuals, charts, and diagrams. I am capable of repairing, overhauling, or replacing systems and parts like transmissions or carburetors as well as doing routine maintenance like oil changes and tire rotation.
Computer skills and competences  Advanced proficiency level in EZ AutoPro and ServicemasterPro software. Intermediate proficiency level in Excel, Lotus, QuickBooks, Word, and WordPerfect.
Artistic skills and competences  
Other skills and competences  I have a proven track record in P & L responsibilities in Automotive repair and service. I posses a can-do, entrepreneurial attitude and a superior ability to manage a multi-site Automotive Repair facility.
Driving licence(s)  Group B, BE, and C
Additional information  References available upon request.