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| Personal information |
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| Surname(s) / First name(s) | | | Peter, Jessica |
| Address(es) | | | 32, Louvre Street, SO15 Y23, Southampton, England |
| Telephone(s) | | | +44 123 45 67 89 00 | Mobile: | | +44 123 45 67 89 00 |
| Fax(es) | | | +44 123 45 67 89 00 |
| E-mail(s) | | | JPeter@gmail.com |
| Nationality(-ies) | | | American |
| Date of birth | | | 1.25.1986 |
| Gender | | | Female |
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| Desired employment / Occupational field | | | Assistant Manager |
| Work experience | | | |
| Dates | | | From April 2003 - Present |
| Occupation or position held | | | Administrative Assistant |
| Main activities and responsibilities | | | Maintenance of office supplies including distribution and stocking.
Data input, writing office memos, filing, other office related tasks.
Composing and addressing email for executive management and other office employees.
Organized daily schedules for executive management.
Compile travel and trip tickets, make reservations for business trips.
Answer phones, take and deliver messages and other office memos.
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| Name and address of employer | | | Franklin County Law Associates Adams, North Dakota 58210
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| Type of business or sector | | | Law Office |
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| Dates | | | May 1998 - April 2003 |
| Occupation or position held | | | Office Assistant |
| Main activities and responsibilities | | | Typical receptionist duties including answering phones, taking messages, delivering messages.
Scheduled meetings with potential customers and business associates.
Responsible for general tidiness and decoration of front office.
Compiled reports, emails, memos when required.
Trained other office assistants on office procedures and policies.
Delivered mail to office employees, arranged for pick of outgoing mail and packages with post office.
Completed errands for office management and staff as necessary.
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| Name and address of employer | | | Offices of Lee & Smith 11970 North Park Hill Akra, North Dakota 58220
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| Type of business or sector | | | Business Office |
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| Dates | | | February 1997 - May 1998 |
| Occupation or position held | | | Customer Service and Sales Representative |
| Main activities and responsibilities | | | Interact with customers over the phone and through electronic orders.
Processed customer orders and verified their accuracy.
Handled customer complaints and item disputes according to procedures, involved management as needed.
Placed outgoing calls in order to generate more sales orders.
Input customer orders into company''s software ordering system.
Placed follow up calls to ensure customer satisfaction.
Assisted other Customer Service Representatives in their daily tasks.
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| Name and address of employer | | | Zipline Marketing Centre 701 Pine Circle Akra, North Dakota 58220
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| Type of business or sector | | | Business Office |
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| Education and training | | | |
| Dates | | | August 1993 - June 1997 |
| Title of qualification awarded | | | Bachelor of Science in Business Administration |
| Principal subjects / occupational skills covered | | | Operations Management and Organization.
Human Resources.
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| Name and type of organisation providing education and training | | | North Dakota Statue university College of Business P. O. Box 6050, Fargo, North Dakota 58108
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| Level in national or international classification | | | University
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| Personal skills and competences | | | |
| Mother tongue(s) | | | English |
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| Social skills and competences | | | Work well within a group, I am capable of being a team member or a team leader. I also work well independently.
Excellent people skills, my short time as a Customer Service Rep allowed me to talk with a variety of customers. I also have experience dealing with office employees from the top executives as well as other office assistants.
Ability to teach others in a easy to understand manner.
Enjoy a challenging work environment and solving problems.
Highly competitive, goal-driven, self starter.
Quick learner, I adapt easily to new software or procedural changes within a company.
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| Organisational skills | | | Excellent time management skills I have experience with maintaining a schedule for an entire office team.
Able to multi-task efficiently, can balance many projects at once and maintain a high quality of work.
Detail oriented, kept neat easy to read records at all jobs.
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| Computer skills and competences | | | Proficient with Microsoft Office Suites including Excel.
Proficient with Adobe Acrobat and Photoshop, intermediate level- Excellent word processing skills, able to type 60WPM.
Intermediate knowledge level of Windows Software applications.
Windows2000 and Windows Vista. |
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| Artistic skills and competences | | | Still life photography as a hobby.
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| Other skills and competences | | | Cheerleading coach for North Dakota Cheerleaders troupe, that has attained national recognition 4 out of the 5 years I have been coaching.
Volunteer Red Cross worker.
Habitat for Humanity volunteer 2 years.
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| Driving licence(s) | | | North Dakota Driver''s License, passenger vehicle.
North Dakota Motorcycle License.
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| Additional information | | | References available upon request.
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Business Letters 
