| Experience: |
Healthcare Training Specialist, January 2009 - Present, Harris Consultants, Inc. Charlotte NC
Manages training, learning curriculums, and licensing of staff members. Responsibilities include planning training events, monitoring knowledge base, and providing on-site training support for novice healthcare members. Enhanced customer service responses by 30% due to intensive training sessions offered to staff members bi-weekly. Developed and implemented an intense review criterion to improve productivity, response, and accuracy of patient care in its facilities.
Healthcare Training Specialist, November 2006 - December 2008, UNC Chapel Hill Healthcare Center Chapel Hill NC
Manages nursing staff members. Provides on-site training sessions in licensing, on-going training, and etiquette for staff members. Responsible for developing learning curriculums, planning training events and workshops, monitoring knowledge base, and providing on-site support of novice and veteran healthcare members.
Physician Assistant, February 2003- October 2006, Martin & Thomas Medical Consultants Charlotte NC
Responsibilities included patient prep for doctor visits, answering telephones, filing and copying documents, insurance compliances, setting appointments, and assisting physicians with outpatient procedures.
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| Education: |
University of North Carolina at Chapel Hill, Chapel Hill NC , Masters in Business Administration (December 2003)
Activities: Toast Masters - Member, Medical Specialists of America - Member
University of North Carolina at Charlotte, Charlotte NC, Bachelor of Science in Pre-Med (June 2001)
Minor: Business Management
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