Call Center agent Sample Resume

Alan Brown
00 Green Road
Hyssop, South Dakota 00000
000-000-0000
000-000-0000
alan@example.com


Position desired:	Call Center Agent

Objective:	Customer Service Management role.

Summary of Qualifications:	B.A. Business Studies

Skills:	Strong verbal communications, Good problem solving skills, Office administration Team membership Good interpersonal skills High volume workload skills Computer literacy (Windows environment)

Experience:	10 July 2007 to present, Call Centre Operator, Mainstream Inc. Hyssop, South Dakota. This position consists of a mix of administrative and call centre duties, usually in rotation on a roster basis. Responsibilities: Meeting high volume KPI performance standards, Meeting required standards of service, Administration duties as required Data entry Order tracking Staff training Sales Inquiries 1 April 2004 to 2 February 2007, Receptionist Inquiries, De Beers Law Offices,Hyssop South Dakota The position was essentially a secretarial role, with additional administrative duties in a small office environment. Responsibilities Receptionist duties Office administration Data entry Customer relations Word processing Bank reconciliation Cash book Inquiries duties

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