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| Personal information |
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| Surname(s) / First name(s) | | | Dorkins, Ashton |
| Address(es) | | | 32, Louvre Street, SO15 Y23, Southampton, England |
| Telephone(s) | | | +44 123 45 67 89 00 | Mobile: | | +44 123 45 67 89 00 |
| Fax(es) | | | +44 123 45 67 89 00 |
| E-mail(s) | | | asmarsha@example.com |
| Nationality(-ies) | | | British |
| Date of birth | | | 1.25.1980 |
| Gender | | | Male |
| Desired employment / Occupational field | | | retail sales advisor |
| Work experience | | | |
| Dates | | | April 2008 - present |
| Occupation or position held | | | Sales Assistant |
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| Main activities and responsibilities | | | As a sales assistant my primary responsibilities revolved around customer interaction and service. It was my job to assist them with production selection, providing customers with detailed information about kitchen appliances. It was my job to recommend certain models that fit customer lifestyles and budget. I met and exceeded monthly sales criteria regularly and was awarded for my achievements with special bonuses and paid vacation days. Duties also included general store maintenance as well as restocking customer order forms, dealing with customer complaints, scheduling appliance delivery times and dates and assisting with the set up of promotional displays. As a Sales Assistant I was also responsible for my own product research and knowledge as necessary to help boost sales figures.
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| Name and address of employer | | | Kitchen Appliance distributor
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| Type of business or sector | | | Kitchen Appliance distributor |
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| Dates | | | June 2006 - March 2008 |
| Occupation or position held | | | Sales Assistant |
| Main activities and responsibilities | | | In this position I was responsible for assisting customers with the arrangement of vacation plans and other travel arrangements. Customers came either with preplanned ideas for vacation travel or a general idea of a few destination locations. It was my responsibility to sell travel packages and make trip arrangements for customers including selling and booking travel arrangements by plane, train, or cruise vacations, locate hotel or other sleeping accommodations and inform customers of tourist attractions for the selected vacation destination. I also accompanied other Sales Assistants in researching local hotel and tourist attractions for updated information about these destinations.
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| Name and address of employer | | | Sunset Travel Agency 59 Lamont Lane Norwich, Norfolk NR1 3DD
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| Type of business or sector | | | Travel Agency |
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| Dates | | | January 2004 - May 2006 |
| Occupation or position held | | | Front Desk Clerk |
| Main activities and responsibilities | | | Job responsibilities included answering phones and redirecting customer calls or answering customer inquiries. I also interacted with customers face to face when they came in to meet with Sales Assistants, I recorded customer name and who they were there to meet with in the computerized daily log which notified the Sales assistant that they had customers waiting. I also delivered customer phone messages to sales assistants when required. Duties also included the overall cleanliness of the front lobby, restocking magazine racks and refilling the coffee/tea station with supplies.
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| Name and address of employer | | | Sunset Travel Agency 59 Lamont Lane Norwich, Norfolk NR1 3DD
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| Type of business or sector | | | Travel Agency |
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| Education and training | | | |
| Dates | | | August 1992 - May 1999 |
| Title of qualification awarded | | | High School graduate |
| Principal subjects / occupational skills covered | | | 4 A level GCSEs in English, Mathematics, Psychology, and General Studies |
| Name and type of organisation providing education and training | | | Thorpe St. Andrew High School
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| Level in national or international classification | | | High School
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| Personal skills and competences | | | |
| Mother tongue(s) | | | English |
| Other language(s) | | | |
| Self-assessment | | | Understanding | Speaking | Writing | |
| European level | | | Listening | Reading | Spoken interaction | Spoken production | | |
| Italian | | | B2 | Moderate User | B2 | Moderate User | A2 | Novice User | A2 | Novice User | A2 | Novice User | |
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| Social skills and competences | | | I am a very social and outgoing person, at Kings Street Appliance, Sales Assistants are responsible for approaching customers to generate their own sales, so our approach and personality towards customers determines our own earnings. I get along well with my co-workers but work better independently with some management interaction and monitoring. I have some basic team leadership skills, and have lead small teams of other Sales Assistants during in-store monthly sales competitions.
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| Organisational skills | | | I have excellent trip planning skills learned during my work as a Sales Assistant at Sunset Travels. During my two years there I was organised 25 large group (50+ people excursions to Rome, Italy, Spain and many other destinations and planned many other smaller vacations and travelling arrangements.
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| Technical skills and competences | | | At my current job at Kings Street Appliances, I maintain an adept/expert level knowledge of all major brand and off brand appliance specifications and simple maintenance procedures. I find this only boosts my sales and customer problem resolution rates if a customer contacts me about problems with a previously sold appliance.
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| Computer skills and competences | | | Moderate experience with standard POS computer systems. I also have moderate experience with Microsoft Word.
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| Artistic skills and competences | | | Athletic, Football Team Co-Captain for local football league, I also enjoy basketball and tennis. |
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| Other skills and competences | | | I am well-traveled, I spent 4 years travelling the world with my parents after high school graduation.
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| Driving licence(s) | | | Class B
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| Additional information | | | References available upon request.
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