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| Personal information |
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| Surname(s) / First name(s) | | | Valkarie, Hans |
| Address(es) | | | Adenauerstr. 20 A4, Warselen, 52146 Germany |
| Telephone(s) | | | +49 (5555) 4 78030 | Mobile: | | +49(5555)478038 |
| Fax(es) | | | |
| E-mail(s) | | | h_valkarie@nomail.commmmm.de |
| Nationality(-ies) | | | German |
| Date of birth | | | September 1963 |
| Gender | | | Male |
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| Desired employment / Occupational field | | | |
| Work experience | | | |
| Dates | | | October 2000 - present |
| Occupation or position held | | | General Manager Repair Department |
| Main activities and responsibilities | | | The main responsibilities I am given at Wiemar Mercedies Benz consists of talking with the service advisors, other technicians to plan their work and report the results of their work to the customers I am also responsibile for the scheduling of repair technicians as well as controlling parts inventory and ordering. I have been given the duty of overseeing service and budgetary goals relative to automotive repairs and related service to customers. As General Manager one of my primary goals is to manage, maintain, and build quality customer relationships. As General Manager I am responsible for managing current staff at facility and involved in the selection of new employees; and take great responsibility for providing customers with value, safety, and peace of mind.
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| Name and address of employer | | | Wiemar Mercedes Benz
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| Type of business or sector | | | Automotive |
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| Dates | | | July 1990 - October 2000 |
| Occupation or position held | | | Automotive Repair Supervisor |
| Main activities and responsibilities | | | A few of my responsibilities as supervisor included meeting and greeting customers, and answering phones. As the Repair Supervisor I assisted in the setting up of service appointments and made service recommendations and went over all estimates and the maintenance schedule with customers as well as Wrote up all customer service requests. Part of my duties were the daily communications between the technicians and customers where problems with their vehicles were concerned as well as presenting the problems and needs for repair to the customer while explaining the estimate for said repairs. I also was responsible for obtaining parts from numerous suppliers and completed all appropriate paperwork.
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| Name and address of employer | | | Heiter Audi, BMW, and Porsche
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| Type of business or sector | | | Automotive Maintenance and Repair |
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| Education and training | | | |
| Dates | | | September 1986 - June 1990 |
| Title of qualification awarded | | | ASE Automotive Repair Certification |
| Principal subjects / occupational skills covered | | | Principle studies included: General automotive repair, drive train and engine repair, oscilloscope operation and applications.
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| Name and type of organisation providing education and training | | | Dahnken Automotive Technical Institute
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| Dates | | | September 1982 - June 1986 |
| Title of qualification awarded | | | Baccalaureate Degree Business Management |
| Principal subjects / occupational skills covered | | | Principle studies included: Automotive technology and certification in 8 different aspects of automotive repair. Secondary studies included Banking, Economics, Finance, and Management.
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| Name and type of organisation providing education and training | | | Rheinsdorf University
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| Personal skills and competences | | | |
| Mother tongue(s) | | | German and Polish |
| Other language(s) | | | |
| Self-assessment | | | Understanding | Speaking | Writing | |
| European level | | | Listening | Reading | Spoken interaction | Spoken production | | |
| French | | | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | C1 | Proficient User | |
| Italian | | | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | |
| Social skills and competences | | | Exceptional customer service skills. Good verbal and written communication skills.
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| Organisational skills and competences | | | My abilities include supervising a shop planner in the immediate office and a workforce of maintenance technicians. I posess many leadership qualities, excellent communication skills with customers and employees.
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| Technical skills and competences | | | I hold an ASE Master Certification in automotive repair for all catagories. I can diagnose the source of problems using electronic scoping and testing equipment and make recommendations for correcting the issue. I am capable of reading and interpreting the output of diagnostic and scoping equipment; and then figuring out how to fix problems once they're diagnosed with the use of manuals, charts, and diagrams. I am capable of repairing, overhauling, or replacing systems and parts like transmissions or carburetors as well as doing routine maintenance like oil changes and tire rotation.
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| Computer skills and competences | | | Advanced proficiency level in EZ AutoPro and ServicemasterPro software. Intermediate proficiency level in Excel, Lotus, QuickBooks, Word, and WordPerfect.
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| Artistic skills and competences | | | |
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| Other skills and competences | | | I have a proven track record in P & L responsibilities in Automotive repair and service. I posses a can-do, entrepreneurial attitude and a superior ability to manage a multi-site Automotive Repair facility.
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| Driving licence(s) | | | Group B, BE, and C
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| Additional information | | | References available upon request.
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