|Surname(s) / First name(s)||Weick, James|
|Address(es)||32, Louvre Street, SO15 Y23, Southampton, England|
|Telephone(s)||+44 123 45 67 89 00||Mobile:||+44 123 45 67 89 00|
|Main activities and responsibilities||Meet and greet customers and guests as they enter the hotel.|
Designate tasks to employees, shift scheduling for more than fifty employees.
Collect payment for rooms and other hotel expenses, record payment into hotel accounting software, issue change when necessary.
Daily room inspections of assigned floors before rebooking those rooms.
Responsible for purchasing all hotel supplies and guest related items.
Arrange for services from outside vendors such as meal or laundry services.
Maintain a knowledge of all local attractions and guest tours for visiting hotel guests.
Meet with clients who are interested in reserving hotel for special events and functions or group travel plans.
|Name and address of employer||Courtyard by Marriott Suites 56 Lockton Road Roanoke, Virginia 24012|
|Type of business or sector||Hospitality/Hotels|
|Dates||July 1996 - July 2001|
|Occupation or position held||Hotel Clerk|
|Main activities and responsibilities||Meet and greet all guests or potential guests.|
Answer customer questions in person or over the phone about hotel rates and policies.
Tally customer room fees, collect payment and give change.
Schedule and confirm reservations.
Arrange for taxi service or rental cars for customers, offer restaurant suggestions and local tourist attractions to hotel guests.
Attempt to solve room issues and problems for guests.
Transfer calls placed to the front desk to guest rooms.
|Name and address of employer||Motel 6 Chain Motels 193 Hertilde Street. Roanoke, Virginia 24003|
|Type of business or sector||Hospitality/Hotels|
|Dates||January 1992 - March 1996|
|Occupation or position held||Hotel Clerk/Lobby Assistant|
|Main activities and responsibilities||Schedule upcoming reservations for guests in Hotel computer system.|
Assist guests with their luggage and locating their room.
General up-keep and maintenance of hotel lobby during peak business hours.
Call guests using hotel phone system when required.
Arrange for transportation to local tourist attractions for guests.
Deliver room messages, attend to simple errands for guests such as package delivery and pick-up.
Multitude of other tasks as assigned by hotel management
|Name and address of employer||Holiday Inn Express 765 Grove Meadows Drive. Roanoke, Virginia 24015|
|Type of business or sector||Hospitality/Hotel|
|Education and training|
|Dates||August 1998 - July 2003|
|Title of qualification awarded||Bachelor of Science in Hospitality and Hotel Management|
|Principal subjects / occupational skills covered||Hotel management; both large and small chain business management.|
|Name and type of organisation providing education and training||Ashland University, Virginia|
|Level in national or international classification||State University|
|Personal skills and competences|
|European level||Listening||Reading||Spoken interaction||Spoken production|
|Spanish||B1||Moderate user||A1||No experience||B2||Moderate user||A2||Novice user||A1||No experience|
|Social skills and competences||Outgoing and athletic individual, I maintain a current knowledge of all local sporting events and outdoor activities. This has been hugely beneficial when advising hotel visitors about the local attractions surrounding the hotels I''ve worked at.|
Eighteen years experience in hotel operations, Fifteen years management experience.
Excellent speaking and customer interaction skills, I have a high success rate of solving customer problems in a timely manner that was satisfactory to both the guests and higher level hotel management.
|Organisational skills|| Strong organization and time management skills.|
Capable of adjusting work schedule to the rapidly changing pace of working in a hotel.
Excellent employee management skills, I have a high satisfaction level with all my employees and pride myself in knowing each of them personally. I maintain an ''open-door'' policy for all employees under me.
|Computer skills and competences||Skilled with a variety of hotel management software.|
Advanced skill level in Excel, Power Point and Microsoft Word.
|Artistic skills and competences||Trumpet player in college, I still play at family events and at the annual hotel employee talent night.|
|Other skills and competences|| Outdoor enthusiast, I enjoy rock climbing, bird watching, camping and other all weather outdoor activities.|
Boyscout Den leader for nephew''s Boyscout group.
Well travelled and knowledgeable, I spent two years after high school travelling the United States and Europe.
|Driving licence(s)||Virginia Driver''s License, passenger vehicle Virginia Motorcycle License|
|Additional information||References available upon request.|