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Hospitality Director Example CV

Personal information

Surname(s) / First name(s)

Bassot, Jeanne

Address(es)

14 Place Marie Levallois 92593 France

Telephone(s)

Home: +33 (0) 1-55-55-84-90

Mobile:

+33 (0) 1-55-55-85-10

Fax(es)

+33 (0) 1-55-55-84-90

E-mail(s)

jbassot@nomail.net.fr

Nationality(-ies)

French

Date of birth

September 15, 1970

Gender

Male

Desired employment / Occupational field

Hospitality Director

Work experience

Dates

March 2002 - present

Occupation or position held

Assistant Front Desk Manager

Main activities and responsibilities

As Assistant Manager I am responsible for all duties of the front desk operations as well as staff training, inter-department communications, and staff scheduling. I also respond to guest requests and/or complaints and ensuring that appropriate action is taken to guarantee guest satisfaction.

Name and address of employer

Hyatt Regency Paris
24 Boulevard Malesherbes, 75008 Paris, France

Type of business or sector

Hotel / Hospitality

Dates

August 1996 - March 2002

Occupation or position held

Rooms Director Intern

Main activities and responsibilities

I oversaw hotel services including front desk operations, housekeeping, guest services and hotel security. I was also managing large events and ensured high volume occupancy special requirements. I conducted weekly rooms division meetings, including monthly financial review with subordinate managers & senior hotel directors.

Name and address of employer

Citadines Apart'hotel Bastille Marais
37 Boulevard Richard Lenoir Paris, 75011 France

Type of business or sector

Hotel / Hospitality

Education and training

Dates

September 1992 - June 1996

Title of qualification awarded

Baccalaureate Degree in Hotel Management

Principal subjects / occupational skills covered

Principle studies included: Business Communications and Management, Business Analysis and Development, Economics, Financial Management, Basic Algebra, Profit and Loss Mathematics. Secondary studies included world history, literature, arts, and humanities.

Name and type of organisation providing education and training

Orleans University of Business and the Arts

Dates

September 1988 - June 1992

Title of qualification awarded

Certificate of Completion and Graduation

Principal subjects / occupational skills covered

Principle studies included: General business, economics, mathematics, and earth science. Secondary studies included Arts and Humanities, Literature, and Sociology.

Name and type of organisation providing education and training

Academie de Rue de la Paix (high school)

Personal skills and competences

Mother tongue(s)

French

Other language(s)

Self-assessment

Understanding

Speaking

Writing

European level

Listening

Reading

Spoken interaction

Spoken production

English

Proficient User

Italian

Basic User

Social skills and competences

I am capabe of maintaining a highly visible role with exposure to Senior and Corporate leadership. I have reported directly to the hotel General Manager. With an ability to interact with others in an honest, fair and respectful way I can clearly convey information and ideas through verbal and written media with a thorough knowledge of principles and processes for providing customer and personal services.

Organisational skills and competences

I possess a strong ability to effectively adjust to major changes in work tasks or the work environment. I have experience with building a cohesive team and facilitating goal accomplishment. As such I have been given responsibilities for the development and implementation of hotel-wide strategies. With over 10 years experience in guest services and front desk operations I am skilled and fully capable of focusing on guiding others in accomplishing work objectives.

Computer skills and competences

I possess an advanced proficiency level in FrontDeskPro hotel management software and advanced proficiency levels of Access, Excel, Notepad, Outlook Express, Power Point, and Word 2007.

Artistic skills and competences

Jazz pianist (American Jazz), floral arranging, and landscape painting in acrylics and oils.

Other skills and competences

I have been given responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to hotel ownership. I am able to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. I have a personal adherence to high standards of performance for self and others; with this I am able to assume responsibility and accountability for successfully completing assignments or tasks.

Driving licence(s)

Groups A, B, and BE

Additional information

References available upon request.