| Personal information | ||||||||||||||
| Surname(s) / First name(s) | Bassot, Jeanne | |||||||||||||
| Address(es) | 14 Place Marie Levallois 92593 France | |||||||||||||
| Telephone(s) | Home: +33 (0) 1-55-55-84-90 | Mobile: | +33 (0) 1-55-55-85-10 | |||||||||||
| Fax(es) | +33 (0) 1-55-55-84-90 | |||||||||||||
| E-mail(s) | jbassot@nomail.net.fr | |||||||||||||
| Nationality(-ies) | French | |||||||||||||
| Date of birth | September 15, 1970 | |||||||||||||
| Gender | Male | |||||||||||||
| Desired employment / Occupational field | Hospitality Director | |||||||||||||
| Work experience | ||||||||||||||
| Dates | March 2002 - present | |||||||||||||
| Occupation or position held | Assistant Front Desk Manager | |||||||||||||
| Main activities and responsibilities | As Assistant Manager I am responsible for all duties of the front desk operations as well as staff training, inter-department communications, and staff scheduling. I also respond to guest requests and/or complaints and ensuring that appropriate action is taken to guarantee guest satisfaction. | |||||||||||||
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| Name and address of employer | Hyatt Regency Paris 24 Boulevard Malesherbes, 75008 Paris, France | |||||||||||||
| Type of business or sector | Hotel / Hospitality | |||||||||||||
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| Dates | August 1996 - March 2002 | |||||||||||||
| Occupation or position held | Rooms Director Intern | |||||||||||||
| Main activities and responsibilities | I oversaw hotel services including front desk operations, housekeeping, guest services and hotel security. I was also managing large events and ensured high volume occupancy special requirements. I conducted weekly rooms division meetings, including monthly financial review with subordinate managers & senior hotel directors. | |||||||||||||
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| Name and address of employer | Citadines Apart'hotel Bastille Marais 37 Boulevard Richard Lenoir Paris, 75011 France | |||||||||||||
| Type of business or sector | Hotel / Hospitality | |||||||||||||
| Education and training | ||||||||||||||
| Dates | September 1992 - June 1996 | |||||||||||||
| Title of qualification awarded | Baccalaureate Degree in Hotel Management | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: Business Communications and Management, Business Analysis and Development, Economics, Financial Management, Basic Algebra, Profit and Loss Mathematics. Secondary studies included world history, literature, arts, and humanities. | |||||||||||||
| Name and type of organisation providing education and training | Orleans University of Business and the Arts | |||||||||||||
| Dates | September 1988 - June 1992 | |||||||||||||
| Title of qualification awarded | Certificate of Completion and Graduation | |||||||||||||
| Principal subjects / occupational skills covered | Principle studies included: General business, economics, mathematics, and earth science. Secondary studies included Arts and Humanities, Literature, and Sociology. | |||||||||||||
| Name and type of organisation providing education and training | Academie de Rue de la Paix (high school) | |||||||||||||
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| Personal skills and competences | ||||||||||||||
| Mother tongue(s) | French | |||||||||||||
| Other language(s) | ||||||||||||||
| Self-assessment | Understanding | Speaking | Writing | |||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | ||||||||||
| English | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | ||||
| Italian | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | ||||
| Social skills and competences | I am capabe of maintaining a highly visible role with exposure to Senior and Corporate leadership. I have reported directly to the hotel General Manager. With an ability to interact with others in an honest, fair and respectful way I can clearly convey information and ideas through verbal and written media with a thorough knowledge of principles and processes for providing customer and personal services. | |||||||||||||
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| Organisational skills and competences | I possess a strong ability to effectively adjust to major changes in work tasks or the work environment. I have experience with building a cohesive team and facilitating goal accomplishment. As such I have been given responsibilities for the development and implementation of hotel-wide strategies. With over 10 years experience in guest services and front desk operations I am skilled and fully capable of focusing on guiding others in accomplishing work objectives. | |||||||||||||
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| Computer skills and competences | I possess an advanced proficiency level in FrontDeskPro hotel management software and advanced proficiency levels of Access, Excel, Notepad, Outlook Express, Power Point, and Word 2007. | |||||||||||||
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| Artistic skills and competences | Jazz pianist (American Jazz), floral arranging, and landscape painting in acrylics and oils. | |||||||||||||
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| Other skills and competences | I have been given responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to hotel ownership. I am able to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. I have a personal adherence to high standards of performance for self and others; with this I am able to assume responsibility and accountability for successfully completing assignments or tasks. | |||||||||||||
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| Driving licence(s) | Groups A, B, and BE | |||||||||||||
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| Additional information | References available upon request. | |||||||||||||
