| Personal information | ||||||||||||||
| Surname(s) / First name(s) | Kramguda, Nana | |||||||||||||
| Address(es) | 3F, #260 Tunhwa N Rd. Plot # 6A&BRR District, Hyderabad 500046 India | |||||||||||||
| Telephone(s) | 00 000 0000 | Mobile: | 00 000 0000 | |||||||||||
| Fax(es) | 00 000 0000 | |||||||||||||
| E-mail(s) | nana@example.com | |||||||||||||
| Nationality(-ies) | Indian | |||||||||||||
| Date of birth | April 5, 1972 | |||||||||||||
| Gender | Female | |||||||||||||
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| Desired employment / Occupational field | Executive Housekeeper | |||||||||||||
| Work experience | ||||||||||||||
| Dates | June 1999 - present | |||||||||||||
| Occupation or position held | Head Housekeeper | |||||||||||||
| Main activities and responsibilities | My responsibilities as Head Housekeeper included all duties of the housekeeping operation and cleanliness levels in all areas of the property, as well as maintaining and implementing cleaning procedures for all assigned rooms, common areas, hallways, and other locations at the facility. I am in charge of short and long term planning and the management of the hotels Housekeeping operations As such I can develop and recommend the budget, labor cost plans and objectives and manages within those approved plans. Other duties include staff training, inter-department communications, and staff scheduling. | |||||||||||||
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| Name and address of employer | Grand Hyatt Mumbai Western Express Highway Mumbai, 400 055 India | |||||||||||||
| Type of business or sector | Housekeeping / Janitorial | |||||||||||||
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| Dates | August 1994 - June 1999 | |||||||||||||
| Occupation or position held | Assistant Housekeeping Supervisor | |||||||||||||
| Main activities and responsibilities | As Assistant Housekeeping Supervisor I was given the responsibility for upkeep of housekeeping and laundry inventory, as well as teaching employees the importance of greeting guests and courteously solving their requests. I oversaw the inspection program which was consistently maintained by inspecting different rooms daily. I also helped assure that all safety and security policies and procedures were followed. I worked well with all other departments. | |||||||||||||
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| Name and address of employer | Goa Resort and Spa Arossim Beach, Cansaulim South Goa, 403 712 India | |||||||||||||
| Type of business or sector | Housekeeping / Janitorial | |||||||||||||
| Education and training | ||||||||||||||
| Dates | September 1990 - June 1994 | |||||||||||||
| Title of qualification awarded | Baccalaureate Degree in Executive Housekeeping | |||||||||||||
| Principal subjects / occupational skills covered | My principle studies included: Basic Business Communication and Correspondence, Business in Management, Corporate Finance, and Economics. Secondary studies included algebra, art history, and photography. | |||||||||||||
| Name and type of organisation providing education and training | University of New Delhi Business College | |||||||||||||
| Personal skills and competences | ||||||||||||||
| Mother tongue(s) | Urdu | |||||||||||||
| Other language(s) | ||||||||||||||
| Self-assessment | Understanding | Speaking | Writing | |||||||||||
| European level | Listening | Reading | Spoken interaction | Spoken production | ||||||||||
| English | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | ||||
| French | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | ||||
| Social skills and competences | I can provide a superior ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds. I possess clear concise written and verbal communication skills in my native tongue and the English language. I have excellent organizational, interpersonal and administrative skills. I am also very able to coach and counsel employees to reflect service standards and procedures as well as teaching, supervising, and mentoring multilingual and multicultural staff. | |||||||||||||
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| Organisational skills and competences | I am highty capable of purchasing linens and housekeeping supplies and am comfortable working closely with vendors to assure proper pricing, delivery, and maintenance. I also possess effective scheduling skills and am capable at Insuring proper staffing levels for customer service goals. I have been given the responsibility of ensuring that OSHA and ADA policies are strictly adhered to. I also have experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. | |||||||||||||
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| Technical skills and competences | I have a high knowledge of purchasing linens and housekeeping supplies and try to I stay educated on all the latest housekeeping and laundry technology. | |||||||||||||
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| Computer skills and competences | I possess an advanced proficiency in Microsoft Excel, Outlook Express, and Word. I have also been thoroughly trained in hotel management software, and can train employees in same. | |||||||||||||
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| Artistic skills and competences | I am currently earning a certification in Feng Shui and Interior Design | |||||||||||||
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| Other skills and competences | I have a thorough knowledge of progressive hotel rooms housekeeping and management. I possess a high energy level and an entrepreneurial spirit and consider myself a skilled motivational leader, and an effective communicator. I am very effective at providing exceptional customer service and ability to improve the bottom line. I exhibit a service oriented style with professional presentations skills. | |||||||||||||
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| Driving licence(s) | Groups B and BE | |||||||||||||
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| Additional information | References available upon request. | |||||||||||||
