Mission Statement of Royal KPN

" We are committed to providing a portfolio of modern, high quality elecommunications services to our customers. We want to help our customers to achieve their goals and to enrich their lives, whether for business or pleasure.KPN believes that this approach will lead to satisfied customers, providing the solid basis for profitable growth and value creation for shareholders.KPN believes that service quality and customer satisfaction will only flourish if employees are motivated to provide the best service to customers.KPN is conscious of its responsibilities and is accountable for its performance to all stakeholders. "