Healthcare Training Specialist, January 2009 - Present, Harris Consultants, Inc. Charlotte NC
Manages training, learning curriculums, and licensing of staff members. Responsibilities include planning training events, monitoring knowledge base, and providing on-site training support for novice healthcare members. Enhanced customer service responses by 30% due to intensive training sessions offered to staff members bi-weekly. Developed and implemented an intense review criterion to improve productivity, response, and accuracy of patient care in its facilities.
Healthcare Training Specialist, November 2006 - December 2008, UNC Chapel Hill Healthcare Center Chapel Hill NC
Manages nursing staff members. Provides on-site training sessions in licensing, on-going training, and etiquette for staff members. Responsible for developing learning curriculums, planning training events and workshops, monitoring knowledge base, and providing on-site support of novice and veteran healthcare members.
Physician Assistant, February 2003- October 2006, Martin & Thomas Medical Consultants Charlotte NC
Responsibilities included patient prep for doctor visits, answering telephones, filing and copying documents, insurance compliances, setting appointments, and assisting physicians with outpatient procedures.
University of North Carolina at Chapel Hill, Chapel Hill NC , Masters in Business Administration (December 2003)
Activities: Toast Masters - Member, Medical Specialists of America - Member
University of North Carolina at Charlotte, Charlotte NC, Bachelor of Science in Pre-Med (June 2001)
Minor: Business Management