• Ability to remain calm in crisis situations.
• Extensive customer service and customer care experience.
• Excellent written and verbal communication skills.
• Ability to build rapport with customers.
• Flexible schedule.

Flight Attendant, May 2005- Present, Delta Air, Jacksonville FL
Responsible for overseeing aspects of customer service for clients from flight beginning to flight end. Assists customers in locating seats, proper storing of packages, and meal and drink service during flights. Performs pre-flight safety procedures for customer awareness of emergency procedures and protocols while in-flight.

Flight Attendant, August 2002 - May 2005, Jet Blue Airlines, Charlotte NC
Responsibilities included assisting customers in package storing, pre-flight processing, and meal and drink services during flight. Ensured customer satisfaction with in-flight services.

Flight Attendant, October 2000 - August 2002, Carvill Airlines, Las Vegas NV
Responsibilities included assisting customers in seat selection, ticket checking, meal and drink service, and pre-flight safety procedures for customer awareness of emergency exiting.

Delta Air Flight Attendant Training School, Certificate of Completion (2001)

Florida Community College at Jacksonville, Jacksonville FL, Associates of Arts in Business (2000)