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Quality complaint letter

Customer Service
J.J. Jones Clothing Company
Hometown NY

Dear People

I am returning a jean jacket which I recently purchased through your website. I am enclosing the required paperwork for the refund.

I am a frequent customer of J.J. Jones Clothing, both in your retail stores and online, because I appreciate the value, selection and service you offer. I feel I must comment on the poor quality of this jacket. I was saddened to find the poor quality of the material as well as the workmanship as one of the snaps came loose from the denim. Considering the price of the jacket, this is unacceptable.

Overall it is not worthy of being one of your products.

Sincerely
Jan Oswell