I am writing to bring to your attention the abilities and ambition of a good young man. Malcolm James has worked at our family business for many years while he continued his education over the past eight years. During this time he has shown an exceptional work attitude and attention to customer service. He has exceeded sales goals each quarter and has earned multiple bonuses from us.

Malcolm has a superior knowledge of pets, their needs, and their specific issues with regards to care. Both my wife and I have found him reliable and dependable as a worker. Our customers have found him courteous and extremely helpful and will miss his being at our store.