Letter registering a complaint about health club membership

Dear Club Manager

In February of this past year I purchased a one-year membership to your facility. With this purchase I was assured that I would be allowed to suspend my membership if I was unable to use it for a month or more. This past June through mid-August I suspended my membership because of out of town business.

As of November I was informed by mail that the facility had been sold and would be under new ownership. I contacted you concerning my membership and previous considerations with my membership. I was told you would not honor that agreement and my membership would not be extended or given credit. I would like to receive a response as to why this policy has changed. I am planning on canceling my membership if I do not receive a response.