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| Personal information |
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| Surname(s) / First name(s) | | | Marsha, Anne Sasha |
| Address(es) | | | 32, Louvre Street, SO15 Y23, Southampton, England |
| Telephone(s) | | | +44 123 45 67 89 00 | Mobile: | | +44 123 45 67 89 00 |
| Fax(es) | | | +44 123 45 67 89 00 |
| E-mail(s) | | | anne_marsha@gmail.com |
| Nationality(-ies) | | | British |
| Date of birth | | | 1.25.1980 |
| Gender | | | Female |
| Desired employment / Occupational field | | | Human and Social Service Assistant |
| Work experience | | | |
| Dates | | | March 2004 - present |
| Occupation or position held | | | Social Service Assistant |
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| Main activities and responsibilities | | | As a Social Service Assistant, it was my job to aide the Social Service workers in their daily activities in assisting the community. I worked closely with the individual or families we were helping in order to provide them with the information and resources they needed.
Responsibilities:
Provide information on halfway homes or shelters for displaced people or families.
Entertain and care for client children if necessary during meetings with social workers and state employees.
Provide assistance with the preparation of documents and forms.
Conduct interviews of family members and individuals in order to better understand their needs and how to better assist them.
Research and present programs that benefit the people we are helping.
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| Name and address of employer | | | Prayer Child and Family Service Department 193 Wade Road, Glasgow G34 9AE, United Kingdom
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| Type of business or sector | | | Government Social Services |
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| Dates | | | April 2002 - January 2004 |
| Occupation or position held | | | Social Service Assistant |
| Main activities and responsibilities | | | Patient appointment scheduling and rescheduling, notify Social Worker of any cancellations or changes in appointments.
Research and meet with other agencies designed to help patients.
Routinely meet and evaluate patients state of living and psychological needs, whether they are being taken care of or what is needed.
Assist with patient evaluation and planning of method of treatment and care.
Assist with patient re-evaluations, offer opinions on patient progress and further care methods.
Maintain organized accurate records and reports for legal offices or court procedures.
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| Name and address of employer | | | St. Mary's Outreach Centre 14 Pearl Way Glasgow G24 9FE, United Kingdom
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| Type of business or sector | | | Social Service and Patient Outreach Centre |
| Dates | | | June 1999 - August 2002 (summers) |
| Occupation or position held | | | Volunteer Teen Grief Counselor |
| Main activities and responsibilities | | | During the summers, I worked as a volunteer grief counselor at the Valley Memorial Hospital providing support and information to grieving families. I worked mostly with teenagers and younger children talking to them about their emotions and assisting them while going through the grieving process. Many cases were a one time meeting but I also met with special cases over several weeks as needed by the individual. I researched methods of dealing with grief and helped establish a counseling group for families dealing with loved ones lost to cancer that still meets weekly at Valley Memorial. |
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| Name and address of employer | | | Valley Memorial Hospital 239 Ayers Road Glasgow, G3 8SJ, United Kingdom
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| Type of business or sector | | | Hospital |
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| Dates | | | January 1998 - May 2000 |
| Occupation or position held | | | Food preparer/Deliver for Meals for the Elderly |
| Main activities and responsibilities | | | With a team of hospital staff, hired workers, and volunteers I assisted in the preparation and delivery of breakfast and dinner for elderly individuals and couples that were a part of the Meals for the Elderly program. Daily tasks included packaging prepared breakfasts and dinners, scheduling delivery times of meals, and delivering meals. I interacted with the customers I cared for daily, helping them store the meals, explaining the simple steps required to reheat the meals. When time allowed, I assisted them with final preparation steps and clean up when their meals were over. |
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| Name and address of employer | | | Valley Memorial Hospital 239 Ayers Road Glasgow, G3 8SJ, United Kingdom
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| Type of business or sector | | | Hospital |
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| Dates | | | January 1997 - May 1999 |
| Occupation or position held | | | Live-in Assistant/Care person for Elderly relative |
| Main activities and responsibilities | | | During these two years, I provided care and assistance for an elderly relative in the last stages of lung cancer. Daily care included assistance to and from doctors offices, organising daily schedule and meetings with visiting nurses, following medicine dosage requirements and schedules and simple testing and medical care procedures. I was trained by hospital staff to preform simpler tasks such as taking daily blood pressure readings, giving shots, preparing mixtures of medicines, setting up IV bags and other tasks. During the last 6 months, my relative was confined to her bed aside from weekly treatment sessions, and I was responsible for all special care requirements assigned by the doctor. I was assisted by nurses and other medical staff, but most daily care was responsibilities for most daily care including bathing, daily hygiene, administering medicine, changing bandages, setting up IV solutions, food preparation and other daily tasks. |
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| Training provided by | | | Valley Memorial Hospital Nursing Staff 239 Ayers Road Glasgow GS3 8SJ, United Kingdom
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| Education and training | | | |
| Dates | | | September 1986 - May 1997 |
| Title of qualification awarded | | | 6 GCSE levels, 3 A* levels 3 A-B levels |
| Principal subjects / occupational skills covered | | | Mathematics [A*], Social Sciences [A*], English [A*]History [A], Science [B], Home Economics [B]
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| Name and type of organisation providing education and training | | | Hudson Secondary School
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| Level in national or international classification | | | Secondary Education
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| Personal skills and competences | | | |
| Mother tongue(s) | | | German |
| Other language(s) | | | |
| Self-assessment | | | Understanding | Speaking | Writing | |
| European level | | | Listening | Reading | Spoken interaction | Spoken production | | |
| English | | | B1 | Intermediate User | B2 | Adept User | B1 | Intermediate User | B1 | Intermediate User | B2 | Adept User | |
| German | | | A1 | Novice User | A1 | Novice User | A1 | Novice User | A1 | Novice User | A1 | Novice User | |
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| Social skills and competences | | | I am very patient and caring, I try to not only sympathize but empathize with my patients in order to better understand what they are feeling in order to provide better care. I work well with children and can explain complex traumatic or confusing situations clearly and calmly in a manner they can understand. I have experience working with children and young adults dealing with grief and the loss of family members or loved ones. I am very dependable and remain in contact with many of the individuals or families I work with long after I have helped them and they no longer need social services.
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| Organisational skills | | | My job requires that I am very organized, I keep case files on all patients which includes personal information, legal information, and other documents which must be kept organised. I have experience presenting documents for court use and assisting patients with filling out forms before or by their deadlines. Part of my job often requires I assist families become more organised by helping them with the arrangement of their finances and schedules.
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| Technical skills and competences | | | Basic home maintenance skills and repair.
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| Computer skills and competences | | | Expert Microsoft Office Suite skill level
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| Artistic skills and competences | | | I enjoy playing sports, I am pitcher and captain for my local baseball team.
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| Other skills and competences | | | Volunteer when time permits at the Grief Centre for Valley Memorial Hospital
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| Driving licence(s) | | | Full License
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| Additional information | | | References available upon request.
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Business Letters 
