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| Personal information |
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| Surname(s) / First name(s) | | | Bassot, Jeanne |
| Address(es) | | | 14 Place Marie Levallois 92593 France |
| Telephone(s) | | | Home: +33 (0) 1-55-55-84-90 | Mobile: | | +33 (0) 1-55-55-85-10 |
| Fax(es) | | | +33 (0) 1-55-55-84-90 |
| E-mail(s) | | | jbassot@nomail.net.fr |
| Nationality(-ies) | | | French |
| Date of birth | | | September 15, 1970 |
| Gender | | | Male |
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| Desired employment / Occupational field | | | Hospitality Director |
| Work experience | | | |
| Dates | | | March 2002 - present |
| Occupation or position held | | | Assistant Front Desk Manager |
| Main activities and responsibilities | | | As Assistant Manager I am responsible for all duties of the front desk operations as well as staff training, inter-department communications, and staff scheduling. I also respond to guest requests and/or complaints and ensuring that appropriate action is taken to guarantee guest satisfaction.
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| Name and address of employer | | | Hyatt Regency Paris
24 Boulevard Malesherbes, 75008 Paris, France
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| Type of business or sector | | | Hotel / Hospitality |
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| Dates | | | August 1996 - March 2002 |
| Occupation or position held | | | Rooms Director Intern |
| Main activities and responsibilities | | | I oversaw hotel services including front desk operations, housekeeping, guest services and hotel security. I was also managing large events and ensured high volume occupancy special requirements. I conducted weekly rooms division meetings, including monthly financial review with subordinate managers & senior hotel directors.
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| Name and address of employer | | | Citadines Apart'hotel Bastille Marais
37 Boulevard Richard Lenoir Paris, 75011 France
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| Type of business or sector | | | Hotel / Hospitality |
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| Education and training | | | |
| Dates | | | September 1992 - June 1996 |
| Title of qualification awarded | | | Baccalaureate Degree in Hotel Management |
| Principal subjects / occupational skills covered | | | Principle studies included: Business Communications and Management, Business Analysis and Development, Economics, Financial Management, Basic Algebra, Profit and Loss Mathematics. Secondary studies included world history, literature, arts, and humanities.
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| Name and type of organisation providing education and training | | | Orleans University of Business and the Arts
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| Dates | | | September 1988 - June 1992 |
| Title of qualification awarded | | | Certificate of Completion and Graduation |
| Principal subjects / occupational skills covered | | | Principle studies included: General business, economics, mathematics, and earth science. Secondary studies included Arts and Humanities, Literature, and Sociology.
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| Name and type of organisation providing education and training | | | Academie de Rue de la Paix (high school)
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| Personal skills and competences | | | |
| Mother tongue(s) | | | French |
| Other language(s) | | | |
| Self-assessment | | | Understanding | Speaking | Writing | |
| European level | | | Listening | Reading | Spoken interaction | Spoken production | | |
| English | | | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | C2 | Proficient User | |
| Italian | | | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | A2 | Basic User | |
| Social skills and competences | | | I am capabe of maintaining a highly visible role with exposure to Senior and Corporate leadership. I have reported directly to the hotel General Manager. With an ability to interact with others in an honest, fair and respectful way I can clearly convey information and ideas through verbal and written media with a thorough knowledge of principles and processes for providing customer and personal services.
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| Organisational skills and competences | | | I possess a strong ability to effectively adjust to major changes in work tasks or the work environment. I have experience with building a cohesive team and facilitating goal accomplishment. As such I have been given responsibilities for the development and implementation of hotel-wide strategies. With over 10 years experience in guest services and front desk operations I am skilled and fully capable of focusing on guiding others in accomplishing work objectives.
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| Computer skills and competences | | | I possess an advanced proficiency level in FrontDeskPro hotel management software and advanced proficiency levels of Access, Excel, Notepad, Outlook Express, Power Point, and Word 2007.
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| Artistic skills and competences | | | Jazz pianist (American Jazz), floral arranging, and landscape painting in acrylics and oils.
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| Other skills and competences | | | I have been given responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to hotel ownership. I am able to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. I have a personal adherence to high standards of performance for self and others; with this I am able to assume responsibility and accountability for successfully completing assignments or tasks. |
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| Driving licence(s) | | | Groups A, B, and BE
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| Additional information | | | References available upon request.
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Business Letters 
