|Surname(s) / First name(s)||Marsha, Anne Sasha|
|Address(es)||32, Louvre Street, SO15 Y23, Southampton, England|
|Telephone(s)||+44 123 45 67 89 00||Mobile:||+44 123 45 67 89 00|
|Main activities and responsibilities||Answer phones, first level of support for customer inquiries and problems.|
Responsible for creating customer service orders and work requests.
Paged field engineers and notified them of changes or updates to their work queue.
Provide first level trouble shooting support when possible for all customer problems.
Assist customers in checking the status of any open service order or work request.
Assist other Customer Service Reps in problem resolution and daily job tasks.
|Name and address of employer||Sunny Acres Paper Mill 1300 Walsh lane Denver Colorado 80281|
|Type of business or sector||Paper Distribution and manufacturing.|
|Dates||May 2002 - August 2006|
|Occupation or position held||Customer Sales Agent|
|Main activities and responsibilities||Place outbound calls to customers and potential customers in order to generate sales.|
Record all sales in the company's computerized system, generate trackable sales receipts for customers.
Responsible for maintaining a knowledge of all products, special promotions and company policies.
Answered inbound phone calls from customers placing orders or checking the status of a previously placed order.
Maintain organized records of personally generated potential customers.
Delivered personalized sales script designed to persuade customers into making a purchase.
Monitor and track progress of all sales made, ensuring customer satisfaction.
|Name and address of employer|| Ford Roofing and Siding Denver Colorado 80280 |
|Type of business or sector||Home and Business Roofing and Siding manufacturer.|
|Dates||December 1999 - June 2002|
|Occupation or position held||Restaurant Hostess|
|Main activities and responsibilities||Meet and greet customers at the door, escorted guests to their seats.|
Responsible for possessing a detailed knowledge of all menu items including cooking procedures and drink menu items.
Prepare drinks and serve orders during peak business hours.
Take dining reservations over the phone and record dates and names in Restaurant schedule book.
Take carry-out orders over the phone or in store, ensure order is prepared correctly, package and deliver order to waiting customer.
Responsible for maintaining the cleanliness of the lobby and dining room hour during restaurant business hours.
|Name and address of employer|| Laconi's Italian Bistro 1455 Fairfax St Denver Colorado 80280|
|Type of business or sector||Restaurant|
|Education and training|
|Dates||August 1999 - June 2001|
|Title of qualification awarded||Associate of Science in Business|
|Principal subjects / occupational skills covered||Human Resources.|
Basic accounting practices including corporate and small business accounting principles.
Basic finance concepts.
|Name and type of organisation providing education and training||Everest College, Online Division 5701 E. Hillsborough Avenue, Denver Colorado 80280 |
|Level in national or international classification||College|
|Personal skills and competences|
|European level||Listening||Reading||Spoken interaction||Spoken production|
|Spanish||C2||Experienced User||C1||Experienced User||C1||Experienced User||C1||Experienced User||B2||Experienced User|
|Social skills and competences||Team Work: I am team player and work well with others to accomplish daily tasks and goals. I enjoy sharing what I've learned with my co-workers to encourage their development within the team.|
I am a team leader, I often step and organize my co-workers when needed and have a good understanding of how to give direction to others.
I have excellent people and communication skills, I know how to calm an angry customer and settle disputes between co-workers. I have had experience interacting with people from all different paths of life.
Detail oriented individual, I take great pride in any work I do and have a strong positive work ethic.
|Organisational skills||Highly organized individual, I was in charge of monitoring the floor plan wile at Laconi's Italian Bistro, keeping track of when to sit which section.|
Trained other Customer Service Assistant and Customer Sales Agents on company policies and procedures.
|Computer skills and competences||Proficient with Microsoft Word, Excel and PowerPoint software.|
I am a quick learner, I am quick to learn and understand companies different software systems and train individuals on those systems.
|Artistic skills and competences||Active member in local dance squad, our group has achieved national recognition in our category.|
Intermediate drawing skills, responsible for drawing the Holiday Murals in the Town Hall building.
|Driving licence(s)||Colorado Driver''s License, passenger vehicle.|
|Additional information||References available upon request.|