Some things just don't happen the way they should. Deliveries are delayed, lost, or incorrect.
This can be a real issue for people under contract. Non delivery of goods on time, for example, can be a breach of contract.
The suppliers, naturally, want some documentation acknowledging that their problem is accepted by the purchasers, and not construed as a breach.
In most cases, the requests for acknowledgement are reasonable, and the purchaser suffers no real damage.
In cases where damage is incurred by the purchaser, there can be legal issues.
Due diligence in servicing a contract by suppliers is a potential problem.
Seek legal advice regarding any damage issues.
It will be noted that in the example below, the purchaser acknowledges the circumstances causing the delay. This is effectively an acceptance of the situation as described by the supplier.
Acceptance of the reasons for the delay in delivery can be considered to mean the purchaser does not consider the non delivery to be a breach of business terms.
Always consider the ramifications of any situation regarding obligations on suppliers for your business.
Re: Acknowledgment of delay in delivery of materials
I refer to your letter of (date) regarding delay in delivery of Order 10/145.
As requested, the circumstances of the delay are acknowledged.
It will be appreciated if the delivery can be made as soon as possible. Please advise new delivery times when known.