It is often necessary to formally acknowledge the cancellation of an order.
This is because the client may stipulate the acknowledgement is required, or because it relates to another matter under contract, where terms of contract require due process.
This letter has legal ramifications.
It relates to a commitment in relation to business law.
The information contained in the letter must be specific, and must correctly identify:
The example below is a simple cancellation and related refund. Note that the information relates to accounting procedures and shipping arrangements.
Cancellation of order
I refer to your letter / email of (insert date) requesting cancellation of Order No. (insert reference).
Please be advised this order has now been cancelled:
If you have any inquiries, please contact me on the above phone number or email.