I want to tell you how much of a fan I am of your company, as I have purchased from both your retail stores and your online store for both myself and my children.
This past Fall season, I purchased a light jacket (item#00-000-AEJ) from your website for one of my sons to take with him to college. After being worn only twice he told me that the main zipper had broken and will not close.
On your website you advertise a hassle-free return, any time with no problems.
Unfortunately, I cannot locate the original receipt of purchase. I can provide the identification I used and the credit card number used to purchase the jacket. This might be enough to locate the purchase.
Please let me know how I should proceed to take advantage of your guarantee.Sincerely