Consumers may complain regarding any product which is unfit for the purpose for which it was purchased. That means that the product breaks, fails to function properly, or is unwearable, etc.
Generally speaking, you're entitled to a replacement, or a refund under these circumstances. The sellers may offer alternative purchases, depending on their policies.
Laws vary between countries, but basic consumer laws are very similar. You can make a formal complaint to your local consumer protection agency regarding any purchase of this kind if you don't get a refund or replacement.
Note: You may NOT make a complaint, if:
How to make a complaint about product quality
Consumer protection agencies require specific information to investigate complaints of this type.
You should check with the agency first regarding the case.
In some cases, a successful complaint may not be possible.
Your letter must include:
The example below relates to an electrical appliance. Electrical appliances are also covered by formal product safety standards in many countries. Defective products may be liable for prosecution.
Dear Sir or Madam:
Product quality complaint
I recently purchased an electric frying pan. The frying pan failed to operate at all, and didn't even get warm.
Product detailsProduct name: EZ Fry
I requested a refund from the retailer, and was refused on the grounds that the item was on sale. This is not a lawful reason to refuse a refund.
I request a formal investigation of this matter.
Enclosures:Copy of bill of sale