Customer service isn't as easy as one may think. Communicating with a customer means adapting to their personality and being prepared to answer and help them regardless of his or her current mood.
Examples of my Best Customer Service Situation:
As a customer service representative, a highly irate customer called in desiring to cancel her account with the company and return all merchandise with a full refund. She was upset because her monthly payment was automatically deducted from her bank account, and she did not authorize this.